The last 3 months at One Click Contractor have been a blur, a good blur. Prior to March 2020, virtual selling in the home improvement space was seen as cutting edge and very few were engaged and prepared to sell this way. Some contractors couldn’t fathom selling a roof, a kitchen remodeling project, or siding, without sitting across the kitchen table from the homeowner, especially not setting foot on the property until the day of the job.
Then came COVID-19, the world-wide pandemic that completely flipped the home improvement industry on its head. Overnight, virtual selling technology platforms quickly became a necessity because it was the only way a contractor could continue selling and stay in business. One Click Contractor’s all-in-one sales productivity platform became a business necessity instead of just a competitive advantage. The inability to sell virtually in today’s climate will result in catastrophic losses resulting in work force reduction and possible closure.
As the outside world was attempting to cope with all the new challenges that accompanied COVID-19, there were many new challenges for the One Click Contractor team as well! We went from a close tightly-knit Indianapolis-based team to a continually growing USA-based team, with over half of our team residing in various locations across the country. Some, who have never met each other in person!
We wanted to share some of our incredible growth secrets and how our team has truly embraced this change, driving the business to new heights.
1. Leaders, don’t be afraid to be human
We all have our own struggles when it comes to sheltering in place. Parents with young kids crying in the background of a call, pets barking at the doorbell, empty nesters dealing with having a college student home for months, parents attempting to work while completing state-required e-learning with their kids, or people now having an elderly family member living with them. Nothing about our work-from-home experience right now is normal. Acknowledging that it’s ok to be human, it’s ok to tend to children if they need help, or assist a distressed pet, or check-in with an elderly family member, all because we are in a constant struggle to balance work and family, and the line is really blurred right now.
Our leadership was challenged to lead by example when it comes to trying to balance it all. Our COO/CMO Rachel Johnson had a baby in February and came back from maternity leave just as the pandemic began. There were times that she was rocking her son to sleep or baby wearing during an internal meeting because that’s what she needed to do. And guess what, everyone understood! She was trying to balance it all. Or when our CTO Chris Thornberry’s kids would come into his office to just give him a hug, it was ok because he was showing that he was just being human. One Click Contractor prides itself on taking care of the whole person and helping employees to have a good balance in their life. Because of the circumstances, being flexible and understanding allows employees to take care of business both at home and at work. We’ve learned that this approach to acting human and being respectful and understanding each employee’s current situation, creates more loyal employees that are truly invested in helping the company to succeed. Our employees know we care, and it shows every day in their faces and their performance.
2. Taking time to ALL be together weekly
On Friday morning at 10AM EST, the entire One Click Contractor team gets together for an hour weekly to celebrate successes, get a sneak peek at the latest software feature and learn something new with additional training. This meeting is run collectively by the leadership team and is highly anticipated as we all look forward to seeing everyone’s smiling faces over the virtual meeting weekly. These meetings are not all informational, we’ve recently celebrated our CEO Dale Thornberry and our CTO Chris Thornberry’s birthdays (same birthday) over a virtual meeting as well. If you want a laugh to try and have a group sing happy birthday over a virtual meeting. Let’s just say the One Click team isn’t going to be winning any awards for their singing abilities, but funny stints like this are part of embracing the virtual nature of our team. We all look forward to this new weekly tradition.
3. Take the time for genuine & un-programmed conversation to create team bonds
One Click Contractor has truly flourished over the last 3 months, and our ability to help contractors grow their own businesses has been a remarkable result of the team’s collective hard work, dedication, creativity, humility, and collaboration. It’s amazing what we can truly accomplish together even when we’re separated by distance. We look forward to sharing the future successes of this incredible team with you!